This is a junior position for a virtual customer service centre. As a Customer Support Coordinator, you will play an active role in checking on support tickets, tracking and following up with our clients and tech team.
- Monitor support tickets and ensure assignees are working within the client’s SLA.
- Ensure all tickets are being assigned by monitoring the system.
- Provide a weekly, monthly and quarterly report on support tickets.
- Insert content into our AI support system (training will be provided)
- It’s a plus if you have knowledge of ticketing systems such as Zendesk.
- Experience in call centre or virtual support centre, but not necessary as training will be provided.
- Ability to effectively communicate with internal stakeholders.
- Self-motivated and proactive mindset with the ability to work independently and meet targets.
- Knowledge of customer service principles and practices to ensure exceptional customer experiences.
If you have a keen interest in tech, and enjoy helping business embark on their digital transformation journey, we invite you to join our team. Please submit your application below.