Customer Support Coordinator

Position Overview
This is a junior position for a virtual customer service centre. As a Customer Support Coordinator, you will play an active role in checking on support tickets, tracking and following up with our clients and tech team.


  1. Monitor support tickets and ensure assignees are working within the client’s SLA.
  2. Ensure all tickets are being assigned by monitoring the system.
  3. Provide a weekly, monthly and quarterly report on support tickets.
  4. Insert content into our AI support system (training will be provided)
  5. It’s a plus if you have knowledge of ticketing systems such as Zendesk.


    1. Experience in call centre or virtual support centre, but not necessary as training will be provided.
    2. Ability to effectively communicate with internal stakeholders.
    3. Self-motivated and proactive mindset with the ability to work independently and meet targets.
    4. Knowledge of customer service principles and practices to ensure exceptional customer experiences.

If you have a keen interest in tech,  and enjoy helping business embark on their digital transformation journey, we invite you to join our team. Please submit your application below.

Job Category: Customer Service
Job Type: Full Time
Job Location: Hybrid Remote

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