We are seeking a a talented and driven Account Manager to join our dynamic team. As an Account Manager, you will play a crucial role in nurturing and expanding relationships with our clients, ensuring their satisfaction and driving the success of their web development projects.
- Serve as the main point of contact for assigned client accounts, establishing strong relationships and understanding their business objectives, project requirements, and timelines.
- Collaborate closely with clients to gather project specifications, provide expert guidance, and translate their needs into actionable plans for our web development team.
- Act as a liaison between clients and internal teams, ensuring clear and effective communication, project coordination, and timely delivery of high-quality web solutions.
- Proactively identify opportunities to upsell and cross-sell additional services, such as website maintenance, upgrades, and digital marketing solutions, to maximize client satisfaction and revenue generation.
- Monitor project progress, track key milestones, and manage client expectations throughout the development lifecycle, providing regular updates and addressing any concerns or challenges.
- Monitor key account metrics, track client performance, and provide regular reports to internal stakeholders and clients, highlighting successes, challenges, and recommendations for improvement.
- Conduct thorough quality assurance checks to ensure that deliverables meet or exceed client expectations and align with industry best practices and web development standards.
- Collaborate with the internal teams to support the proposal development process, providing insights, technical expertise, and accurate cost estimates for new projects or client requests.
- Stay informed about the latest web development trends, technologies, and industry advancements to provide clients with innovative solutions and maintain a competitive edge.
- Build and maintain a comprehensive client database, including project details, contact information, and feedback, to facilitate efficient account management and future business opportunities.
- Diploma or Bachelor’s degree in Computer Science, Business, or a related field.
- Proven experience as an Account Manager or in a similar client-facing role within the within the web development industry
- Solid understanding of web development principles, technologies, and project management methodologies.
- Strong relationship-building and interpersonal skills with the ability to effectively communicate and negotiate with clients at various organizational levels.
- Excellent organizational skills and attention to detail to effectively manage multiple client accounts and projects simultaneously.
- Problem-solving mindset with the ability to navigate complex situations, anticipate client needs, and propose effective solutions.
- SProficiency in project management tools, collaboration platforms, and CRM software.
- Proactive and results-oriented approach, with a commitment to delivering exceptional client experiences and achieving client satisfaction and project success.
- It’s a plus if you have:
Agile or Scrum Certification
Knowledge of Government grants such as PSG, etc.
If you are passionate about web development, enjoy building client relationships, and thrive in a dynamic and innovative environment, we invite you to join our team. Please submit your application below.